Telephone and Email Services
Leading UK provider of 24/7/365 Telephone and Email Answering Services
15 year history
Giving peace of mind to thousands of businesses since 2003
UK contact centre
Every call and email is handled by professional and experienced advisors in our UK contact centre.
You’ll receive award winning service from a dedicated advisor who will get to know you and your business – someone that you can really trust – and they’ll be your advocate within GoResponse; making sure that your clients experience the same care and courtesy whether they talk to you or us. Please call us today on 0800 043 0443 or use the form below so we can find out how to help you.
Ensuring that your clients and customers can speak with you when they need to is the single most effective way to retain their business and develop your relationship.
Our dedicated customer enquiry management services deliver customer satisfaction, issue resolution, create space for you to build your business, integrate with your systems and includes full call recording.
GoResponse can not only neutralise the cost of calls and email management, but also to generate additional income compared with web only or impersonal sales channels by capturing and maximising sales revenues from order taking. This is because we can provide transparency & trust, simplified implementation and value added propositions.
When you have complex SLAs to meet, or need to give your clients and customers that extra care, GoResponse is the right choice for your 24 hour contact management partner. You can benefit from our Escalation and Technical Support services that will deliver when the pressure is on. Full 24 hour service, 365 days a year – means that you are assured continuous management of your technical support requests, day or night.
For times when peaks in demand could result in potentially abandoned calls and frustrated callers. This is where our call overflow service comes into its own. We partner with our clients to handle their call and email overflows during peak periods as well as handling out-of-hours contact ensuring that peaks in demand do not cause operational challenges.
Don’t be tied to the phone! Take full advantage of customers and prospects who want to communicate with you by email. From simple customer email responses to innovative and compliant email & SMS campaigns, we can provide a range of solutions for your business. Options include customer service email handling, spam filtering & removal and client SMS interaction.