Escalation and Technical Support

When you have complex SLAs to meet, or need to give your clients and customers that extra care, GoResponse is the right choice for your 24 hour contact management partner. You can benefit from our Escalation and Technical Support services that will deliver when the pressure is on.

You can trust GoResponse to handle anything from simple first line support for your clients through to identifying and responding to levels of cover over multiple products and services in different territories around the world. With this completed, the correct resource will be located and contacted, exactly as your processes demand.

Full 24 hour service, 365 days a year – means that you are assured continuous management of your technical support requests, day or night

  • Fully managed call outs and call transfers to your staff and contractors – whether you have a single member of staff or complex teams covering a wide of products/geographies we will quickly pass the support request to the right person
  • Simple to implement – we offer a bespoke service that mirrors the way you operate – you don’t have to change the way you do business
  • Full Integration with your systems – as well as offering a “standalone” solutions we can integrate with your existing systems to ensure a seamless service
  • Don’t lose control – transparent reporting and realtime alerts keep you firmly in the driving seat
  • A service you can trust – you know that you’ll be looked after at GoResponse. A member of the team that you can trust will be working with you from the start and into the future as your business needs change.