Overflow Management

Although you may have your own contact centre provision in house, there will always be times when peaks in demand result in potentially abandoned calls and frustrated callers. With the global marketplace becoming increasingly competitive your customers need to be able to communicate with you all the time, no matter what the demands on your business are. Companies need to address enquiries across multiple channels about their brands or service as soon as they arise in order to prevent customers turning to competitors. This is where our call overflow services come into their own. We partner with our clients to handle their call and email overflows during peak periods as well as handling out-of-hours contact ensuring that peaks in demand do not cause operational challenges.